Refund policy
At WallClocksWorld, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We offer a free 30-day return and refund policy for eligible items. Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must:
- Be unused and in their original condition
- Include original packaging when possible
- Not show signs of damage caused by misuse or improper handling
Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale or clearance items
- Gift cards
- Personalized or customized products
- Items damaged through improper use
Return Process
To start a return request, please contact our support team with:
- Your order number
- The email address used for the purchase
- A brief explanation of the issue or reason for return
Our team will provide further instructions for the return process.
Refunds
Once the returned item has been received and inspected, approved refunds will be issued to the original payment method.
Please allow several business days for the refund to appear depending on your payment provider or financial institution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work quickly to resolve the issue through a replacement or refund when appropriate.
Contact Information
WallClocksWorld
583 O'Brien Dr, Alberton, PE C0B 1B0, Canada
Phone: (647) 796-1393
Email: support@wallclocksworld.store